Privacy policy

Last updated: June 23, 2026

At ORWEN & CO, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.

1. Information We Collect
   We collect the following types of information when you use our site or make a purchase:

Personal identification information (name, email address, phone number)
Billing and shipping address
Payment information (processed securely via Shopify and our payment providers)
Browser and device information (via cookies and analytics tools)
Purchase history and browsing behaviour on our site
Information collected through forms, cookies, pixels, and analytics tools

1. How We Use Your Information
   We use the information we collect to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Improve our website and product offerings
Send promotional emails (only with your consent)
Comply with legal obligations
Provide personalised ads and measure advertising performance, where permitted by your consent

1. Sharing Your Information
   We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

Shipping carriers (to deliver your order)
Payment processors (to handle transactions securely)
Analytics providers (e.g., Google Analytics)
Marketing platforms (e.g., email marketing providers, with your consent)

These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.

1. Cookies
   We use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

2. Data Retention
   We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.

3. Your Rights
   Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
We handle privacy requests in accordance with applicable privacy laws, including UK GDPR, GDPR, and CCPA where applicable.

To exercise any of these rights, contact us at contact@orwenandco.com.

1. Security
   We implement industry-standard security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

2. Third-Party Links
   Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

3. Changes to This Policy
   We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

4. Contact Us
   Email: contact@orwenandco.com
   Phone: +441202080175
   Address: 10 Rue de la Paix, 75002 Paris, France
   

ORWEN & CO
Legal business name: SNL.CF / Silavann-john LIM
Business registration number: SIRET 983 192 030 00028
Business address: 10 Rue de la Paix, 75002 Paris, France
Email: contact@orwenandco.com
Phone: +441202080175