Payment Policy

Last updated: June 23, 2026

This Payment Policy explains the payment methods accepted by ORWEN & CO, how payments are processed, and how pricing is displayed on our website.

Accepted Payment Methods

ORWEN & CO accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Shop Pay

  • Klarna

  • PayPal

Available payment methods may vary depending on your device, location, payment provider eligibility and checkout settings.

Currency

All prices are listed in GBP.

The amount shown at checkout is the amount charged for your order, subject to any payment provider checks or authorisations.

Secure Payment Processing

Payments are processed securely through Shopify and our authorised payment providers.

ORWEN & CO does not store your full card details on our website. Payment information is handled securely by the relevant payment processor.

Payment Authorisation

When you place an order, your payment method may be authorised before the order is confirmed.

Your order will begin processing only after payment has been successfully confirmed.

Orders are processed Within 2 business days after payment confirmation.

Payment Failure

If your payment is declined or cannot be completed, your order may not be confirmed.

Please check that your payment details are correct or use another accepted payment method.

If you continue to experience issues, please contact us.

Email: contact@orwenandco.com
Phone: +441202080175

Klarna Payments

Klarna may be available as a payment option at checkout, subject to Klarna’s eligibility checks and terms.

If you choose Klarna, your payment agreement is managed directly by Klarna. ORWEN & CO does not decide Klarna approval, payment schedules or late payment terms.

Please review Klarna’s terms during checkout before selecting this payment method.

PayPal Payments

If you choose PayPal, your payment will be processed through PayPal’s secure payment system.

PayPal may require you to log in to your PayPal account or complete additional verification steps before the payment is approved.

Apple Pay and Shop Pay

Apple Pay and Shop Pay may be available depending on your device, browser and checkout eligibility.

These payment methods are processed securely through their respective providers.

Customs and Import Duties

For orders shipped to the UK Mainland, any applicable customs duties or import taxes are included where required.

ORWEN & CO does not charge additional customs fees after checkout.

Order Confirmation

After a successful payment, you will receive an order confirmation by email.

If you do not receive an order confirmation, please check your spam or junk folder first. If you still cannot find it, contact us with the email address used at checkout.

Refunds

Approved refunds are issued back to the original payment method.

Refunds are processed within 5–10 business days after receiving the returned item.

Your bank, card provider, PayPal, Klarna or other payment provider may take additional time to process and post the refund.

Pricing Errors

We make reasonable efforts to ensure that product prices are displayed correctly.

If a pricing error occurs, ORWEN & CO reserves the right to cancel the affected order and notify the customer as soon as reasonably possible.

Contact Us

For payment-related questions, please contact us:

ORWEN & CO
Legal business name: SNL.CF / Silavann-john LIM
Business registration number: SIRET 983 192 030 00028
Business address: 10 Rue de la Paix, 75002 Paris, France
Email: contact@orwenandco.com
Phone: +441202080175
Business hours: Monday–Friday, 9am–5pm UK time
Response time: Within 2 business days